Returns & Refunds

1. 14-day return window

Kukka Furniture accepts return requests made within 14 calendar days of delivery. Contact us within this period with the order details and the reason for the request.

2. How to request a return

Contact us by phone, WhatsApp or email. Include your name, order or invoice reference, the product involved and clear photos where they help explain the request.

3. Assessment

We will review the request and confirm the next step. The appropriate process can depend on the product, its condition, the order type and any written terms supplied with that order.

No restocking fee, collection charge or other return fee is stated here unless Kukka Furniture later confirms one in writing for the relevant order.

4. Wrong, incomplete or damaged goods

If the wrong product is delivered, an item arrives visibly damaged or part of the order is missing, contact us as soon as reasonably possible. Keep the product available for assessment and provide photos or video where relevant.

5. Corporate, customised and special orders

If a quotation, purchase order or written confirmation contains specific cancellation or return terms, those terms should be read together with this policy. Where no special term has been agreed, contact Kukka Furniture within the 14-day window for assessment.

6. Refunds, exchanges or other remedies

After the request has been assessed, Kukka Furniture will confirm the applicable remedy for that order. This policy does not invent a blanket refund timeline, restocking fee or exchange rule that the client has not approved.

7. Applicable rights

This policy is not intended to remove any customer right or remedy that cannot lawfully be excluded under applicable Kenyan law.