Terms & Conditions
The terms that apply when you browse the website, place an order, request a quotation or use an Kukka Furniture online service.
1. About these Terms
These Terms & Conditions apply to the Kukka Furniture website and to orders, quotation requests and customer-service interactions made through it. By using the website or submitting an order or request, you agree to these Terms to the extent they apply to that activity.
Specific written terms on an accepted quotation, invoice, purchase order or special-order confirmation also form part of the relevant transaction. If there is a direct conflict, the specific written order terms take priority for that transaction.
2. Product information, images and dimensions
We try to keep product names, descriptions, images, dimensions and specifications useful and accurate. However, supplier information, product batches, photography, screen settings and natural materials can cause reasonable differences in appearance.
Images are illustrative and should not be relied on as a guarantee of an exact shade or visual appearance where natural or manufacturing variation is possible. If a dimension, colour, finish or specification is essential to your purchase, confirm it with us before ordering.
3. Prices, promotions and stock
Website prices are shown in Kenyan shillings unless stated otherwise. Prices, sale prices and availability can change without notice before an order is accepted.
A website product remaining visible does not guarantee that the exact item or quantity is still available. If there is an obvious pricing, stock or listing error, we may contact you to correct the order before fulfilment.
Delivery and other order-specific charges may be separate from the product price and will be shown or communicated where applicable.
4. Orders and acceptance
Submitting a cart, checkout form, quotation request or message does not always mean the order has been finally accepted. We may need to confirm stock, pricing, delivery, payment, specifications or customer details first.
We may decline or cancel an order before fulfilment where, for example, stock is unavailable, payment is not completed, product information was materially incorrect, delivery cannot reasonably be arranged, or we reasonably suspect fraud or misuse.
5. Payment
Use only payment methods and payment details shown or formally confirmed by Kukka Furniture for the relevant order. Customers are responsible for checking payment information before sending funds.
Where payment is required before fulfilment, an order may remain unconfirmed until payment has been verified. Quotations may include separate payment terms, deposits or milestones where applicable.
6. Delivery
Delivery is subject to the Delivery Policy published on this website and any specific delivery terms agreed for the order. The customer must provide an accurate delivery location, reachable contact number and relevant access information.
Delivery dates and times are estimates unless expressly confirmed. Additional charges may apply where delivery has to be repeated because the customer is unavailable, the address changes, or safe/reasonable access was not disclosed.
7. Final-sale policy
Customers should confirm the item, dimensions, colour, quantity and suitability before purchasing.
The detailed Returns & Refunds Policy forms part of these Terms. The 14-day return window applies to change of mind and the other situations described in that policy, subject to any rights or remedies that cannot lawfully be excluded.
8. Wrong, incomplete or damaged orders
If the wrong product is supplied, goods arrive visibly damaged, or an agreed part of the order is missing, notify us as soon as reasonably possible and provide the information needed to assess the issue.
We may inspect the product and review photographs, delivery information and use/handling before deciding the appropriate next step. Customers should not make unauthorised alterations or repairs while an issue is being assessed.
9. Special-order and customised products
Specially sourced, customised or made-to-order products may involve commitments to suppliers, labour or materials before delivery. The customer is responsible for checking and approving specifications before the order is committed.
Any specific cancellation, deposit, lead-time or custom-order terms stated on the quotation or invoice form part of the transaction.
10. Quotations, tenders and corporate orders
Quotations may be subject to validity periods, stock confirmation, product substitutions, delivery terms and payment terms stated on the quotation. Unless expressly stated, a quotation is not a guarantee that stock will remain available indefinitely.
For procurement orders, the accepted quotation, purchase order and any written amendments should be read together. Customers are responsible for checking quantities, specifications and project requirements before approval.
11. Files uploaded with an RFQ or enquiry
You may upload supported documents or images through the quotation form. By uploading a file, you confirm that you are permitted to provide it and that it does not contain unlawful content, malware or information you are not authorised to share.
Do not upload unnecessary passwords, identity documents, financial credentials or other highly sensitive information.
12. Customer accounts
If you create or use a customer account, you are responsible for keeping your password confidential and for activity carried out through your account. Contact us if you believe an account has been accessed without permission.
We may suspend or restrict an account where reasonably necessary to protect the website, customers or business from abuse, fraud or security risk.
13. Website content and intellectual property
The website design, branding, original text, graphics, code and other content owned by Kukka Furniture or its licensors may not be copied, republished, sold or commercially exploited without permission, except as allowed by law.
Product names, images or trademarks belonging to manufacturers or third parties remain the property of their respective owners.
14. Third-party links and services
The website may link to or use third-party services such as WhatsApp, Google Maps, payment services, analytics tools or social-media platforms. Those services are operated independently and may have their own terms, availability and privacy policies.
15. Responsibility and limitations
We aim to operate the website and fulfil accepted orders with reasonable care. To the extent permitted by law, we are not responsible for indirect or consequential losses arising solely from matters outside our reasonable control, third-party service failures, customer-provided incorrect information, or use of a product contrary to its intended purpose.
Nothing in these Terms excludes responsibility or customer rights that cannot lawfully be excluded.
16. Governing law
These Terms are governed by the laws of Kenya, subject to any mandatory consumer or other legal protections that apply. Where a dispute arises, the parties should first try to resolve it directly through the contact details below before pursuing any other available remedy.
17. Changes to the website or Terms
We may update website content, product listings, features or these Terms from time to time. The effective date at the top of this page identifies the currently published version. Changes do not retroactively alter specific written terms already agreed for an order unless both sides agree or the law requires otherwise.
18. Contact
Kukka Furniture can be contacted through:
- Phone / WhatsApp: 0706 682 250
- Email: kukkafurniturekenya@gmail.com
- Location: contact us for current showroom/location details
Terms & Conditions
The terms that apply when you browse the website, place an order, request a quotation or use an Kukka Furniture online service.
1. About these Terms
These Terms & Conditions apply to the Kukka Furniture website and to orders, quotation requests and customer-service interactions made through it. By using the website or submitting an order or request, you agree to these Terms to the extent they apply to that activity.
Specific written terms on an accepted quotation, invoice, purchase order or special-order confirmation also form part of the relevant transaction. If there is a direct conflict, the specific written order terms take priority for that transaction.
2. Product information, images and dimensions
We try to keep product names, descriptions, images, dimensions and specifications useful and accurate. However, supplier information, product batches, photography, screen settings and natural materials can cause reasonable differences in appearance.
Images are illustrative and should not be relied on as a guarantee of an exact shade or visual appearance where natural or manufacturing variation is possible. If a dimension, colour, finish or specification is essential to your purchase, confirm it with us before ordering.
3. Prices, promotions and stock
Website prices are shown in Kenyan shillings unless stated otherwise. Prices, sale prices and availability can change without notice before an order is accepted.
A website product remaining visible does not guarantee that the exact item or quantity is still available. If there is an obvious pricing, stock or listing error, we may contact you to correct the order before fulfilment.
Delivery and other order-specific charges may be separate from the product price and will be shown or communicated where applicable.
4. Orders and acceptance
Submitting a cart, checkout form, quotation request or message does not always mean the order has been finally accepted. We may need to confirm stock, pricing, delivery, payment, specifications or customer details first.
We may decline or cancel an order before fulfilment where, for example, stock is unavailable, payment is not completed, product information was materially incorrect, delivery cannot reasonably be arranged, or we reasonably suspect fraud or misuse.
5. Payment
Use only payment methods and payment details shown or formally confirmed by Kukka Furniture for the relevant order. Customers are responsible for checking payment information before sending funds.
Where payment is required before fulfilment, an order may remain unconfirmed until payment has been verified. Quotations may include separate payment terms, deposits or milestones where applicable.
6. Delivery
Delivery is subject to the Delivery Policy published on this website and any specific delivery terms agreed for the order. The customer must provide an accurate delivery location, reachable contact number and relevant access information.
Delivery dates and times are estimates unless expressly confirmed. Additional charges may apply where delivery has to be repeated because the customer is unavailable, the address changes, or safe/reasonable access was not disclosed.
7. Final-sale policy
Customers should confirm the item, dimensions, colour, quantity and suitability before purchasing.
The detailed Returns & Refunds Policy forms part of these Terms. The 14-day return window applies to change of mind and the other situations described in that policy, subject to any rights or remedies that cannot lawfully be excluded.
8. Wrong, incomplete or damaged orders
If the wrong product is supplied, goods arrive visibly damaged, or an agreed part of the order is missing, notify us as soon as reasonably possible and provide the information needed to assess the issue.
We may inspect the product and review photographs, delivery information and use/handling before deciding the appropriate next step. Customers should not make unauthorised alterations or repairs while an issue is being assessed.
9. Special-order and customised products
Specially sourced, customised or made-to-order products may involve commitments to suppliers, labour or materials before delivery. The customer is responsible for checking and approving specifications before the order is committed.
Any specific cancellation, deposit, lead-time or custom-order terms stated on the quotation or invoice form part of the transaction.
10. Quotations, tenders and corporate orders
Quotations may be subject to validity periods, stock confirmation, product substitutions, delivery terms and payment terms stated on the quotation. Unless expressly stated, a quotation is not a guarantee that stock will remain available indefinitely.
For procurement orders, the accepted quotation, purchase order and any written amendments should be read together. Customers are responsible for checking quantities, specifications and project requirements before approval.
11. Files uploaded with an RFQ or enquiry
You may upload supported documents or images through the quotation form. By uploading a file, you confirm that you are permitted to provide it and that it does not contain unlawful content, malware or information you are not authorised to share.
Do not upload unnecessary passwords, identity documents, financial credentials or other highly sensitive information.
12. Customer accounts
If you create or use a customer account, you are responsible for keeping your password confidential and for activity carried out through your account. Contact us if you believe an account has been accessed without permission.
We may suspend or restrict an account where reasonably necessary to protect the website, customers or business from abuse, fraud or security risk.
13. Website content and intellectual property
The website design, branding, original text, graphics, code and other content owned by Kukka Furniture or its licensors may not be copied, republished, sold or commercially exploited without permission, except as allowed by law.
Product names, images or trademarks belonging to manufacturers or third parties remain the property of their respective owners.
14. Third-party links and services
The website may link to or use third-party services such as WhatsApp, Google Maps, payment services, analytics tools or social-media platforms. Those services are operated independently and may have their own terms, availability and privacy policies.
15. Responsibility and limitations
We aim to operate the website and fulfil accepted orders with reasonable care. To the extent permitted by law, we are not responsible for indirect or consequential losses arising solely from matters outside our reasonable control, third-party service failures, customer-provided incorrect information, or use of a product contrary to its intended purpose.
Nothing in these Terms excludes responsibility or customer rights that cannot lawfully be excluded.
16. Governing law
These Terms are governed by the laws of Kenya, subject to any mandatory consumer or other legal protections that apply. Where a dispute arises, the parties should first try to resolve it directly through the contact details below before pursuing any other available remedy.
17. Changes to the website or Terms
We may update website content, product listings, features or these Terms from time to time. The effective date at the top of this page identifies the currently published version. Changes do not retroactively alter specific written terms already agreed for an order unless both sides agree or the law requires otherwise.
18. Contact
Kukka Furniture can be contacted through:
- Phone / WhatsApp: 0706 682 250
- Email: kukkafurniturekenya@gmail.com
- Location: contact us for current showroom/location details