Frequently Asked Questions

The confirmed showroom/location details are not yet published on the website. Contact us for current location information.

You can add eligible products to cart and complete checkout, contact us on WhatsApp, or request a quotation. For bulk and corporate requirements, the quotation form is usually the easiest option because it keeps products, quantities and delivery details together.

Yes. Use the WhatsApp button on the website or a product card to ask about a specific item. For a faster response, include the product name or link, quantity and delivery location.

Yes. We deliver within Nairobi and surrounding areas and can arrange nationwide shipping through an agreed courier or transport provider. For stocked Nairobi orders, normal handling is 0–1 business day and local transit is normally 0–2 business days.

The standard website delivery fee is KSh 1,500. Nationwide courier, freight, unusual access or special delivery arrangements may require a separately confirmed amount.

For stocked Nairobi orders, normal handling is 0–1 business day and local transit is normally 0–2 business days, giving a typical total of 0–3 business days from confirmation. Special orders, bulk orders and nationwide courier shipments can take longer.

You can tell us your preferred date or time. We will confirm whether it can be accommodated. A requested time is not guaranteed until we expressly confirm it.

Assembly or setup is not automatically included for every product. If a product or order requires assembly, ask us before purchasing so we can confirm what is included and whether any additional arrangement is needed.

Collection may be possible for some orders only after it has been confirmed with us. Do not travel to collect an item until we have confirmed that the product is ready and where collection should take place.

Stock changes as products are sold or sourced. A product appearing on the website does not guarantee that the exact quantity is available at every moment. For urgent or bulk orders, confirm availability before paying.

We aim to show products accurately, but screens, lighting and photography can affect colour. Natural materials and supplier batches can also have reasonable variation. If a specific shade, finish or detail is important, ask us to confirm it before ordering.

Check the listed dimensions and measure the final space as well as the route into the room, including doors, corridors, stairs and lifts. If dimensions are not shown or are unclear, contact us before purchase.

Kukka Furniture accepts return requests made within 14 calendar days of delivery, subject to the Returns & Refunds Policy and assessment of the specific order. Confirm size, colour, model, quantity and delivery/access details before purchasing.

Report it immediately where possible and send clear photos or video together with your order details. We may need to inspect the product. A genuine wrong-item or damage report is assessed separately from a change-of-mind return.

Contact us immediately. Cancellation is not automatic. It depends on whether the order has already been paid, sourced, reserved, customised, assembled, prepared, loaded or dispatched and on any specific quotation or invoice terms.

Yes. The website supports corporate and bulk enquiries. Use Request a Quote to send products, quantities, delivery location, RFQ/tender reference and an attachment if needed.

Yes. The quotation form accepts supported PDF and image files up to the stated upload limit. This helps keep the procurement request together.

Not necessarily. The checkout is designed to collect the practical contact and delivery information needed for the order. An account can still be useful for managing account details and order history where available.

The available payment method will be shown or confirmed for the specific order. For quotations or assisted orders, use only payment details formally provided by Kukka Furniture. If you are unsure about payment instructions, contact us before sending money.

Do not assume a blanket warranty applies to every product. If a product has a specific supplier or manufacturer warranty, the applicable terms should be stated or confirmed for that product or order.

Yes. The Request a Quote form includes an option to request a site visit. We will contact you to confirm whether a visit is necessary and arrange the details.

Use the Contact page. Phone, WhatsApp and email details are shown there when they are configured for Kukka Furniture.