Delivery Policy

1. Delivery overview

Kukka Furniture arranges delivery based on the products ordered, stock status, destination, access conditions and the delivery service available for that order. Because furniture varies significantly in size and handling requirements, delivery terms are confirmed before dispatch rather than assumed from a general website estimate.

Where an order is placed online, we may contact you by phone, WhatsApp or email to confirm the delivery location, access instructions, preferred timing and any charges that apply before the order is dispatched.

2. Delivery availability

Delivery availability is confirmed for each order. Some products may be available for immediate dispatch while others may require sourcing, preparation, assembly coordination or a later delivery date.

For deliveries outside our normal operating area, we may use a third-party courier, transport provider or another agreed arrangement. If a third party is required, we will confirm that with you before dispatch.

3. Delivery charges

The standard website delivery fee is KSh 1,500. This is the normal delivery amount used at checkout for standard orders.

Large or unusually bulky orders, difficult-access deliveries, redelivery, third-party courier arrangements and orders with special handling requirements may require an additional or separately agreed charge. Where that applies, we will confirm it before dispatch.

For quotations and bulk orders, the delivery charge is shown as a separate line item and may be adjusted where the delivery requirements differ from the standard service.

4. Delivery timing and scheduling

Delivery dates and times are estimates unless we expressly confirm a specific appointment. Furniture delivery can be affected by stock movement, traffic, weather, loading time, customer access, vehicle availability, supplier delays and other circumstances outside our immediate control.

We will make reasonable efforts to keep you informed if a confirmed delivery arrangement changes. Please ensure the phone number provided with the order is reachable on the delivery day.

• Do not arrange contractors, movers, office closures or other time-sensitive work solely around an estimated delivery time unless the delivery appointment has been specifically confirmed.
• For large or multi-item orders, delivery may be arranged in stages if that is necessary and agreed with you.
• If you have a strict deadline, tell us before placing the order so feasibility can be confirmed.

5. Access requirements

You are responsible for providing accurate information about the delivery location and ensuring that the furniture can reasonably be brought into the premises. Before ordering, check door widths, corridors, staircases, lifts, gates, loading areas and the final room or installation position.

Please tell us in advance about:

• upper floors, stair-only access or small lifts;
• restricted parking, gated estates, security checks or loading permits;
• narrow doors, corridors or other access limitations;
• construction sites or offices with restricted delivery hours;
• any requirement for special handling or additional labour.

If safe or reasonable access is not available when the delivery team arrives, the delivery may need to be rescheduled and an additional delivery or handling charge may apply.

6. Receiving your order

An adult or authorised representative should be available to receive the order. Where possible, inspect the delivery before the driver or delivery team leaves.

Please check:

• the product name/model and quantity;
• the colour, size or configuration ordered;
• visible damage to the furniture or packaging;
• missing parts where these can reasonably be identified at delivery.

If you sign a delivery note or otherwise confirm receipt, that acknowledgement may be used as evidence that the order was delivered. It does not remove any rights that cannot lawfully be excluded, but visible problems should still be reported immediately.

7. Delays, absence and failed delivery

If nobody is available to receive the order at the agreed location and time, or if access is not possible, the delivery may be treated as unsuccessful. A second delivery may require a new delivery charge.

If we cannot complete a delivery because of a problem on our side, we will contact you to arrange the next reasonable step. We are not responsible for losses caused solely by delays outside our reasonable control, subject to any rights that cannot be excluded by law.

8. Large, office and corporate orders

Bulk orders, office fit-outs and procurement orders often require more planning than a single-item delivery. We may confirm quantities, floor plans, access, delivery sequence, site contact, loading area, installation requirements and delivery windows before dispatch.

Where a corporate purchase order, RFQ, quotation or written delivery schedule sets specific delivery terms, those agreed terms take priority for that order.

9. Wrong, incomplete or visibly damaged goods

If the wrong product is delivered, an item is visibly damaged on arrival, or part of the order is missing, tell the delivery team immediately where possible and contact Kukka Furniture as soon as reasonably possible with your order details and clear photographs.

Do not continue using, modifying or repairing a product if doing so could make it harder to assess the reported issue. We may need to inspect the item before deciding the appropriate remedy.

This process is for genuine order or delivery problems. It does not create a general change-of-mind return right; our final-sale Returns & Refunds Policy applies.

10. Changes after an order is confirmed

Contact us immediately if you need to change the delivery address, phone number, delivery date or other order details. We cannot guarantee changes after an order has been prepared, loaded, dispatched, specially sourced or otherwise committed for fulfilment.