Privacy Policy
How Kukka Furniture handles information submitted through the website, orders, enquiries and quotations.
1. Scope
This Privacy Policy applies to personal information handled by Kukka Furniture through this website and related customer interactions that begin through the website, including orders, accounts, contact forms, quotation requests and WhatsApp links.
It explains what information we may collect, why we use it, when it may be shared and the choices available to you.
2. Information we may collect
Depending on how you use the website, we may collect:
- Identity and contact information: name, phone number, email address, company or organisation name.
- Order and delivery information: products, quantities, delivery location, access notes, order notes and transaction references.
- Quotation and procurement information: budget, required date, RFQ/tender reference, site-visit request and files you choose to upload.
- Account information: login/account details and addresses where you create or use a customer account.
- Communication information: messages sent through forms, email or links that open WhatsApp.
- Technical information: IP address, browser/device information, pages viewed, cookie identifiers, referring pages and basic security logs where generated by the website or its service providers.
Please do not upload confidential documents, identity documents or sensitive personal information unless it is genuinely necessary for the quotation or order.
3. How we use information
We may use personal information to:
- respond to product, delivery and availability enquiries;
- prepare and follow up quotations;
- process, fulfil and support orders;
- arrange delivery and contact the recipient;
- maintain customer accounts and order history where enabled;
- send operational messages about an enquiry or order;
- prevent abuse, fraud, spam or security incidents;
- improve website usability, catalogue performance and customer service;
- measure website traffic and advertising performance where analytics or advertising tools are enabled;
- meet legal, accounting, tax or regulatory obligations where applicable.
4. Orders, checkout and quotation requests
WooCommerce and the website’s custom order/quotation tools process the information needed to complete the action you request. This can include your contact details, cart contents, delivery location, order notes and uploaded quotation files.
Quotation attachments may be stored in the website’s media storage and associated with the relevant enquiry record so the business can review and respond to the request.
6. Who may receive information
We do not sell customer personal information as a product. Information may be shared where reasonably necessary with service providers that help us operate the business or fulfil your request, for example:
- website hosting, email and technical service providers;
- payment or transaction service providers where used;
- delivery, transport or courier providers involved in your order;
- analytics, advertising or security providers where enabled;
- professional advisers or authorities where disclosure is required or reasonably necessary for legal compliance, fraud prevention or protection of rights.
Service providers may process data under their own terms and privacy policies where they operate independently.
7. How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including order support, quotation follow-up, accounting, dispute handling, security and legal obligations.
Different records may have different retention periods. For example, an order or invoice may need to be retained longer than an abandoned enquiry. We may delete or anonymise information when it is no longer reasonably required.
8. Security
We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet service or storage system can be guaranteed to be completely secure, so customers should also protect their passwords and avoid sending unnecessary sensitive information.
9. Your choices and rights
Subject to applicable law, you may ask us to help you access, correct or update personal information we hold about you, or to consider a request to delete or restrict information where appropriate.
Some information cannot be deleted immediately where it must be retained for an order, accounting, fraud prevention, legal obligation or dispute.
To make a privacy request, contact us using the details below and provide enough information for us to identify the relevant records.
10. Marketing communications
We may contact customers about products or offers where we have a lawful basis to do so. You can ask us to stop direct promotional messages. Operational messages about an active order, quotation or customer-service request are not treated as marketing messages.
11. WhatsApp, social media and external links
Buttons on the website may open third-party services such as WhatsApp, Instagram, TikTok or Google Maps. Once you interact with those services, their own terms and privacy practices apply to the information they process.
The website may also contain external links. Kukka Furniture is not responsible for the privacy practices of independent third-party websites.
12. Changes to this policy
We may update this Privacy Policy when our website, technology, services or legal obligations change. The effective date displayed at the top of the page indicates the current published version.
13. Privacy contact
For privacy questions or requests, contact Kukka Furniture:
- Email: kukkafurniturekenya@gmail.com
- Phone / WhatsApp: 0706 682 250
- Location: contact us for current showroom/location details